Invoices not sent out at the time you accept the request. Instead, we process and send out invoices at the end of each month (usually around the 28th.) Invoices will be emailed to the finance contact on the billing account and a copy will also appear in your PLSclear Request Manager inbox within 1 business day. You will be notified by email when the invoice is available to view.
Invoices are also available to view in the My Invoices folder which is in your Request Manager.
You may see the same invoice associated with more than one request ID, this is because multiple requests can appear on the one invoice. Please see the helpdesk article ‘I would like only one/all requests on the same invoice’ for more information.
To see what invoice document is associated with the request, please refer to the invoice reference number (which will begin with SJI).
You can download the invoice by clicking on the PDF icon and you can export the data from this folder by clicking on the 'Export' button.
Please note that if you have not received your invoice yet, this is most likely because we haven't processed the invoices for the month.