If your email is not recognised, you may have a publisher account. Publishers must reset their password through PLS Account Manager as the details work across both platforms. Please do not create a new account in PLSclear with your publisher email address. Your publisher account can be used to manage permissions for your titles and to clear permissions for other third-party content.
If you have a requestor account, it may mean that you do not have an account with us yet. You can register for a free account here.