On Monday 10th January, we released updates to the PLSclear service. Please see below for more information.
Ordering of Search Results
When you search for a title in PLSclear.com, results will be automatically filtered so that titles by PLSclear participating publishers are returned first. This is indicated by the toggle at the top of the search results being ‘on’ (green).
Titles opted into PLSclear by participating publishers are also highlighted with an orange tick mark.
If your initial search returns no results, or not the result you wanted, you can turn the toggle ‘off’ (grey) which will show all titles in our database related to your search, including those that are not currently opted into PLSclear (with no orange tick mark).
You can still make a request for these titles, however as they are not currently linked to a PLSclear participating publisher, it may take longer to process your request.
The search results page now allows you to filter by: publisher, date, author and or format. Making it easier for you to find and select titles.
The system will stream results when you click on one or more of the filters.
GDPR Consent Box
As a result of new rules for transferring data outside of the UK/EU we are required to add a mandatory consent box.
For existing users, a pop-up consent box will appear when you log into your PLSclear.com account.
For new users, a pop-up consent box will appear:
- At the end of the Request Wizard, or,
- On the registration page
You can view a full copy of our Privacy Notice here.
Account Settings - Missing Data
A small number of PLSclear users will receive a pop-up on their home page that states there is missing information from their Account Settings.
The system will not allow these users to submit a request if the following information is missing:
- First Name
- Last Name
- Email Address
- Post Code
For more help on how to amend your Account Settings please click here.
If you have any questions regarding any of the above, please see our Knowledge Hub or contact our helpdesk via the support portal.