I am Making a Permissions Request

What information do I need before I can submit my request?

• What information do I need before I can submit my request?
• Why do I need to provide specific information about my new publication?

What Can I Request Through PLSclear?

• Can you provide a high resolution image file or a copy of the material requested?
• The title I want to use does not have an ISBN / ISSN.
• Can I make multiple requests to different publishers for one project?
• Can I request multiple images/quotes from the same title?
• Can I submit all permission requests via PLSclear?
• I want to stage a play or perform content.

See all 14 articles

Searching for Different Types of Content

• Requesting podcasts through PLSclear.
• Requesting a piece of music.
• How do I make a request for content on a website?

Searching for a Title

• I have searched for a title that doesn't have an orange tick mark next to it. What does this mean?
• How do I search for a title in PLSclear?
• I cannot find the chapter or poem that I want to reuse.
• I cannot find the journal or magazine article I want to reuse.

Submitting Your Request

• How to Submit a Permission Request Using PLSclear
• Can I save my application to complete later?
• How do I know if my request has been submitted to the publisher?
• Can I save the details of my new publication to reuse in multiple requests?
• My type of reuse is not listed in your form.
• The author name against the title I requested is incorrect.

See all 7 articles

Managing Your Requests

• What is the status of my request?
• How do I download/print my request details?
• Can I move my request from one saved project to another?
• How do I cancel my request?
• How do I edit a saved project?
• The fee quoted by the publisher is higher than I expected. Why is this? Can I negotiate?

See all 8 articles

Accepting Your Quote

• How do I pay for my quote?
• I don't see an option to pay for my quote.
• Can I be invoiced to pay by Bacs/wire transfer/cheque?

Licence Queries

• I need to change my licensee details
• Can I add multiple licensee names and addresses to my account?
• How do I download my licence document?
• What are the licence fees?

Card Payments

• Credit/Debit card refund policy
• How can I pay by credit or debit card?
• What credit/debit cards do you accept?

Invoice Queries

• When will I receive my invoice?
• Can I invoice on behalf of more than one publisher?
• What is a PO Number?
• I would like only one/all requests on the same invoice.
• Invoicing refund policy

Making Payments From Outside of the UK

• Problems making credit card payments from China
• How can I request a copy of overseas tax forms
• I’m based overseas, how can I pay?

Managing Your Account and Password

• I have not received my confirmation email from PLSclear.
• How do I create a PLSclear account?
• How do I log in to PLSclear
• Can I change my account details?
• How do I reset my password?
• Your password reset page says my email is not recognised.

Other Queries

• What does 'Open Access' mean?
• STM publishers
• Do I need permission to reuse content in my PhD Thesis or Dissertation?
• I am the author of the original work, do I need to request permission?