FAQ
- Do I need to ask for permission to reuse published content?
- When do I not need to ask for permission to reuse published content?
- I can't find the title I am looking for.
- How do I cancel my request?
- How do I change the name of my project?
- The fee quoted by the publisher is higher than I expected. Why is this? Can I negotiate?
- How do I accept my quotation?
- Will I receive an email when the publisher has responded to my request?
- What is an STM publisher?
- How will I receive a response from the publisher?
- Can I make a request for a title that does not have an ISBN or an ISSN?
- How do I request to reuse a podcast through PLSclear?
- How do I request a piece of music?
- How do I make a request for content on a website?
- I cannot find the chapter I want to reuse from a book.
- Do I need permission to reuse content in my PhD Thesis or Dissertation?
- I’m having technical issues submitting my request.
- I cannot find the poem I am looking for in PLSclear.
- How do I report a website error?
- I cannot find the journal or magazine article I want to reuse in the search.
- Can I search by 10 and 13-digit ISBNs?
- How do I know if my request has been submitted to the publisher?
- The information in my request is incorrect, can you amend this?
- Can I make multiple requests to different publishers for one project?
- Can I save the details of my new publication to reuse in multiple requests?
- My type of reuse is not listed in your form; can I still submit my request?
- What if I don’t have all the required information about my new publication; can I still submit my request?
- How do I reset my password?
- I would like only one/more than one request on the same invoice.
- Your password reset page says my email is not recognised.