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FAQ

  • How will I receive a response from the publisher?
  • Can I make a request for a title that does not have an ISBN or an ISSN?
  • How do I request to reuse a podcast through PLSclear?
  • How do I request a piece of music?
  • How do I make a request for content on a website?
  • I cannot find the chapter I want to reuse from a book.
  • Do I need permission to reuse content in my PhD Thesis or Dissertation?
  • I’m having technical issues submitting my request.
  • I cannot find the poem I am looking for in PLSclear.
  • How do I report a website error?
  • I cannot find the journal or magazine article I want to reuse in the search.
  • Can I search by 10 and 13-digit ISBNs?
  • How do I know if my request has been submitted to the publisher?
  • The information in my request is incorrect, can you amend this?
  • Can I make multiple requests to different publishers for one project?
  • Can I save the details of my new publication to reuse in multiple requests?
  • My type of reuse is not listed in your form; can I still submit my request?
  • What if I don’t have all the required information about my new publication; can I still submit my request?
  • How do I reset my password?
  • I would like only one/more than one request on the same invoice.
  • Your password reset page says my email is not recognised.
  • Why are there multiple lines on my invoice?
  • Why do I need to provide specific information about my new publication?
  • What information do I need to provide about the new publication?
  • What information do I need to provide about content I am requesting to reuse?
  • Can I request permission for more than one title?
  • Can I request multiple images/quotes from the same title?
  • What do I do if I don’t know the exact word count of the quote/text extract I want to reuse?
  • How do I search for a title in PLSclear?
  • Do I need to register with PLSclear to submit a permission request?
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