FAQ
- How will I receive a response from the publisher?
- Can I make a request for a title that does not have an ISBN or an ISSN?
- How do I request to reuse a podcast through PLSclear?
- How do I request a piece of music?
- How do I make a request for content on a website?
- I cannot find the chapter I want to reuse from a book.
- Do I need permission to reuse content in my PhD Thesis or Dissertation?
- I’m having technical issues submitting my request.
- I cannot find the poem I am looking for in PLSclear.
- How do I report a website error?
- I cannot find the journal or magazine article I want to reuse in the search.
- Can I search by 10 and 13-digit ISBNs?
- How do I know if my request has been submitted to the publisher?
- The information in my request is incorrect, can you amend this?
- Can I make multiple requests to different publishers for one project?
- Can I save the details of my new publication to reuse in multiple requests?
- My type of reuse is not listed in your form; can I still submit my request?
- What if I don’t have all the required information about my new publication; can I still submit my request?
- How do I reset my password?
- I would like only one/more than one request on the same invoice.
- Your password reset page says my email is not recognised.
- Why are there multiple lines on my invoice?
- Why do I need to provide specific information about my new publication?
- What information do I need to provide about the new publication?
- What information do I need to provide about content I am requesting to reuse?
- Can I request permission for more than one title?
- Can I request multiple images/quotes from the same title?
- What do I do if I don’t know the exact word count of the quote/text extract I want to reuse?
- How do I search for a title in PLSclear?
- Do I need to register with PLSclear to submit a permission request?