We are excited to introduce you to the newest member of our team: the PLSclear helpdesk bot, Clare!
Clare is an AI-powered conversation bot that allows you to get immediate answers to queries.
The software is powered by Zendesk AI, built on real customer interactions and personalised by us!
How will Clare help me?
You can start chatting with Clare via the orange widget on the PLSclear.com home page and post log in pages.
Clare has been programmed to understand your query and provide you with helpful Knowledge Hub article suggestions and answers to straightforward questions. Meaning, in most cases, you will get a response to your query almost immediately.
Does this mean I will no longer be able to speak to a customer advisor?
No! Our friendly customer service team are still available for you to speak to.
We built Clare to help you find answers to easy-to-solve problems, but we know that some issues are more complex, so you can still be transferred to a helpdesk agent if you don’t find a solution to your question.
Let us know your feedback
PLSclear is dedicated to providing a professional and responsive service to our users. We value any opportunity to hear from you about how you rate and use PLSclear and the areas you feel we could make changes to better suit your needs.