On Tuesday June 30, 2020, we upgraded our billing process for PLSclear based on feedback the PLSclear team have received from requestors and publishers.
From June onward, invoices will appear against each individual request at the end of each billing period (usually around the 28th each month.) You will receive an email alert letting you know that your invoice is now available to view.
A copy of the invoice will still be sent directly to the finance contact on the billing account but you will no longer need to email our help desk to receive a copy for your files.